FAQs
SundarSasta is a product discovery and aggregation platform that brings together diverse offerings across multiple specialized categories including Fitness Mart, Herbal Mart, Vedic Mart, Toys Mart, Growth Mart, Pet Care Mart, and ReBuy Mart, with more categories coming soon. We locate, verify, and list products from various sellers to save you time and provide access to quality products at competitive prices.
Unlike traditional marketplaces that charge high commissions (typically 15-30%), SundarSasta operates on a minimal platform fee of just 2-5% and charges no commission from sellers. This near non-profit approach allows sellers to offer their products at significantly lower prices than found elsewhere.
SundarSasta is primarily an information aggregation and discovery platform. We don't manufacture, stock, or directly sell products. Instead, we connect you with sellers offering products across our specialized marts, while simplifying the payment and ordering process.
We facilitate secure payments through our payment gateway, connecting you directly with original product sources. Our platform charges include only minimal convenience fees (2-5%). All transactions are processed securely, and we maintain strict privacy standards for financial information.
As a facilitation platform, we don't directly handle returns or refunds. These are managed by the original product sellers. However, we can assist in connecting you with the appropriate seller for return-related queries. Our platform convenience fees are non-refundable. Users should review the original seller's return policy before making a purchase.
You can reach our customer support team through:
• Email: Support@sundarsasta.com or team@sundarsasta.com
• Phone: 9967024134
• Contact form on our website We typically respond within 1-2 business days. For formal complaints, we provide resolution within 21 working days.
We aggregate product information from publicly available sources and don't make claims about product efficacy or authenticity. We strongly encourage users to:
• Conduct independent research
• Verify products with original manufacturers
• Consult healthcare professionals when necessary
• Read product labels and instructions carefully
Shipping and delivery are handled exclusively by original sellers or their logistics partners. Delivery timeframes, shipping costs, and availability vary by product and seller. We provide basic tracking information but cannot guarantee specific delivery dates as these depend on external factors.
While we strive to present accurate information, we recommend:
• Cross-referencing product details with original manufacturers
• Reading customer reviews and testimonials
• Consulting relevant professionals when appropriate
• Checking product certifications and approvals
• Understanding usage instructions and precautions before purchase
Yes, we welcome partnerships with manufacturers, distributors, professionals, and social media influencers. Interested parties should email detailed proposals to sales@sundarsasta.com, including company profile, product categories, and contact information.
SundarSasta charges only a minimal platform fee ranging from 2-5?pending on the product category. Unlike other marketplaces, we don't charge any commission on sales, allowing you to offer more competitive prices to customers.
Our maximum liability is strictly limited to Rs. 1 (One Rupee) under all circumstances. We operate under the jurisdiction of Thane, Maharashtra, India. Users acknowledge that we serve solely as an information platform without any direct product responsibilities.
We collect minimal user information necessary for platform functionality and maintain strict confidentiality standards. We don't sell or share personal data with third parties unless legally required. Users can request data access, correction, or deletion by contacting our support team.
SundarSasta aggregates products from various sellers and strives to keep listings updated. However, stock availability depends on the original sellers. If a product you’ve ordered becomes unavailable, the seller will notify you via email. For payments made but products not received, contact support@sundarsasta.com with order details—we’ll coordinate with the seller for a refund via the original payment method within 6 business days.
Prices and specifications are sourced from sellers and may vary due to external factors. SundarSasta does not control pricing or product details. We recommend verifying specifications with the original manufacturer before purchase. For discrepancies, email support@sundarsasta.com, and we’ll assist in connecting you with the seller.
Shipping is handled by sellers or their logistics partners. Delivery times and costs vary by product and seller, and SundarSasta cannot guarantee specific dates. For delays, reach out to support@sundarsasta.com—we’ll provide tracking details and liaise with the seller.
If your product isn’t delivered, email support@sundarsasta.com with your order number and payment details. We’ll work with the seller to resolve the issue. Refunds, if applicable, will be processed back to your original payment method within 6 business days, though our platform fees (2-5%) remain non-refundable.
