Return Policy

Return & Refund

1. Platform's Limited Role in Returns

SundarSasta.com functions exclusively as an information and payment facilitation platform, with no direct authority or capability to process product returns. Our role is strictly limited to connecting users with original product sources. Any return considerations are entirely at the discretion of the original product seller, manufacturer, or source from which the product was purchased through our payment gateway.

2. User Responsibility and Product Verification

Before making any purchase, users are legally and ethically obligated to:

  • Thoroughly research product specifications
  • Understand the original seller's return policies
  • Verify product compatibility with personal requirements
  • Assess potential limitations or restrictions
  • Consult professional experts if needed for specialized products

3. Return Decision Sovereignty

The absolute and unilateral authority for return acceptance, rejection, or processing rests exclusively with the original product source. SundarSasta.com bears no responsibility for:

  • Return eligibility determination
  • Refund processing
  • Product condition assessment
  • Shipping return costs
  • Replacement considerations

4. Communication and Grievance Mechanism

Users experiencing product-related issues must:

  • Directly contact the original product seller
  • Communicate through official channels
  • Simultaneously inform SundarSasta.com by emailing support@sundarsasta.com and team@sundarsasta.com
  • Provide comprehensive transaction and product details
  • Understand platform's role as an intermediary facilitator

5. Financial Transactions and Fees

Any potential return-related financial transactions, including refunds or replacements, are managed entirely by the original product source. SundarSasta.com charges only convenience and facilitation fees, which remain non-refundable under all circumstances.

 

6. Product Condition and Eligibility

Return eligibility depends exclusively on:

  • Original seller's specific return policy
  • Product's unused and original packaging condition
  • Timeframe since purchase
  • Specific product category restrictions

7. Damage and Defect Considerations

For damaged or defective products, users must:

  • Immediately document product condition
  • Notify original seller within specified timeframe
  • Provide photographic evidence
  • Follow seller's specific damage claim procedures

8. Time Limitation

Users acknowledge and accept that:

  • Return windows are determined by original sellers
  • SundarSasta.com has no control over return time limits
  • Failure to act within specified timeframes may result in forfeiture of return rights

9. Legal and Jurisdictional Considerations

All return-related disputes are:

  • Exclusively governed by Thane, Maharashtra jurisdiction
  • Subject to original seller's terms and conditions
  • Limited to Rs. 1 maximum liability for SundarSasta.com

10. User Acknowledgment

By using SundarSasta.com, users explicitly:                                 

  • Accept complete responsibility for purchase decisions
  • Understand platform's limited intermediary role
  • Waive rights to challenge return process

Acknowledge platform's non-involvement in product returns